Shipping & Returns

1. Order processing

In-stock orders are prepared for shipment after payment authorization, fraud review, address verification, and inventory confirmation. Orders placed on weekends or holidays may begin processing on the next business day.

Processing estimates shown at checkout are not carrier transit guarantees. Revive Apex may contact the customer if additional information is needed to complete or protect an order.

2. Shipping destinations and charges

Available destinations, carriers, service levels, shipping charges, and any free-shipping eligibility will be shown at checkout. Free-shipping promotions apply only when the order satisfies the published terms and may exclude expedited, oversized, remote-area, or special-handling charges.

Customers are responsible for providing a complete and accurate delivery address. Revive Apex cannot guarantee address changes after an order enters final fulfillment or a shipping label is created.

3. Shipment timing and delays

When Revive Apex states a shipment period, the company will use a reasonable basis for that estimate. If an order cannot ship within the promised period, Revive Apex will provide an updated estimate and the cancellation or refund options required by applicable law.

Carrier delays after tender—including weather, service interruptions, incorrect addresses, access limitations, or regional disruptions—may affect delivery timing.

4. Tracking and delivery

A shipping confirmation with tracking information will be sent when available. A carrier scan marked delivered is evidence of delivery, but customers should promptly check entrances, household members, building staff, parcel lockers, and nearby secure locations if a package cannot be found.

Report a missing delivery to Revive Apex as soon as possible so a carrier inquiry can be opened. Revive Apex may require a signed statement, identity verification, or carrier investigation before replacing or refunding an order reported missing after delivery confirmation.

5. Damaged shipments and fulfillment errors

For a product that arrives damaged, materially incomplete, or different from the confirmed order, provide the order number and clear photographs of the item, shipping carton, shipping label, and visible damage or discrepancy.

After verification, Revive Apex may provide replacement components, a replacement product, a prepaid return label, or a refund, depending on the circumstances and inventory availability. Revive Apex covers reasonable return shipping for verified fulfillment errors and products damaged in transit.

6. Cancellation before shipment

An unshipped order may be canceled by contacting Revive Apex before it enters final fulfillment. Approved cancellation refunds are issued to the original payment method.

ApexLight 552 pre-orders may be canceled for a full refund before shipment under the separate Pre-Order Policy. Once an order has shipped, the return terms below apply.

7. Standard return period

Eligible products may be returned within thirty calendar days after documented delivery. A return authorization is required before sending any product back.

Products sent without authorization, to an incorrect address, by cash-on-delivery service, or after the return period may be refused or returned to the sender.

8. Topical-product returns

For health, hygiene, quality-control, and tamper-evidence reasons, serum, shampoo, conditioner, body wash, and treatment products are eligible for a standard return only when they are unopened, unused, and in their original saleable packaging with seals intact.

Opened or used topical products are not eligible for a convenience return. This limitation does not apply to a verified damaged, defective, contaminated, incorrectly shipped, or otherwise nonconforming product.

9. ApexLight 552 returns

An ApexLight 552 returned for convenience within the thirty-day return period must be in like-new, resalable condition and include the helmet, battery pack, controller, cables, charger, power adapter, storage materials, manual, inserts, accessories, and original packaging.

Revive Apex may deny a convenience return or deduct the reasonable value of missing components, excessive wear, physical damage, contamination, unauthorized modification, or packaging damage beyond what is necessary to inspect the product, to the extent permitted by law.

A device malfunction or manufacturing defect should be submitted under the ApexLight 552 Three-Year Limited Warranty rather than treated as an ordinary convenience return.

10. Bundles and promotional items

To receive a full refund for a bundle, all bundle components and promotional items must be returned in the condition required for each product. If an included item is not returned or is no longer return-eligible, Revive Apex may deduct its stated or reasonable promotional value from the refund where permitted by law.

The Fourth of July ApexLight 552 bundle includes one 30 mL Advanced Follicle Support Serum. An opened serum is not eligible for a convenience return and may affect the refundable bundle amount.

11. Return shipping

Revive Apex pays reasonable return shipping for verified damaged, defective, incorrect, or materially incomplete orders and approved warranty claims.

For a customer-choice or convenience return, the customer is responsible for return shipping, insurance, and secure packaging unless the order confirmation or promotion states otherwise. Original expedited or special-service shipping charges are not refundable unless required by law or the return results from a Revive Apex error.

12. Refund inspection and timing

Returned products are inspected before a refund is approved. Approved refunds are generally submitted to the original payment method within seven to ten business days after inspection. Banks, card issuers, and financing providers may require additional time to post the credit.

Refunds for purchases made through a third-party marketplace or authorized seller may need to be processed by the original seller under that seller’s procedures.

13. Final-sale and nonreturnable items

Items clearly marked final sale before purchase, gift cards, personalized items, replacement parts supplied to resolve a warranty claim, and products that cannot safely or lawfully be resold may be nonreturnable except when damaged, defective, incorrectly supplied, or otherwise required by law.

14. How to request a return

1. Contact Revive Apex and provide the order number, purchaser name, product, and reason for the request.
2. Wait for return authorization and the correct return address.
3. Package the product securely with all required components and documentation.
4. Use a trackable shipping method when return shipping is the customer’s responsibility.
5. Retain the shipping receipt and tracking number until the refund is complete.

15. Legal rights

This policy does not limit rights or remedies that cannot lawfully be waived. Revive Apex may provide additional remedies where required by federal or state law.